Customs and Duties

We always declare packages as GIFT and lower value.
We do our best to avoid this situation, but we cannot guarantee it will not get caught on customs.
If some charges occur, it is the buyer's responsibility since it is beyond our control.

We won't make refunds in case the parcel gets caught in the customs.

But if the parcel comes back to our office, we will make partial refunds for the products that are undamaged.

In case your tracking number is invalid please provide us the information via e-mail. (go.kosmeshop@gmail.com)

We will verify the tracking number with your country's post office and reply back to you.

But please bare in mind that the process takes about 2 weeks - 1 month.

Thank you

Kosmeshop