[ Original Message ]
I ordered 3 item but only 2 arrived.
My order number is 20191011-0000016

Hi,

Thank you for your message.

First of all, I apologize for inconvenience.
I apologize for not being able to process your request.
The item you requested is sold out at the moment...
We have been contacting in touch with suppliers.
We can not be sure the product restocking date.
If you don't mind, we can refund or credit points for missing item.
I sincerely apologize for giving you some trouble.

Regards,
Kosmeshop